Terms & Conditions of Sale
This page and any documents referred to in it make up the terms and conditions on which we supply goods or services to you. It is important to note that by placing an order with us, you agree to be bound by these terms and conditions. We limit our liability at clause 10.
Throughout these terms, Inferno/we/us/our/ refers to JackBox Limited. We are a company registered in England & Wales with company number 11126391 and our registered office is 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ.
By placing an order through our site, you warrant that:
2.1 You are legally capable of entering into binding contracts; and
2.2 You are at least 18 years old
PASSING OF TITLE AND RISK
3.1 – The risk in the goods shall pass to you on delivery.
3.2 – Until we receive full payment, all goods remain our property.
4.1 – We reserve the right to alter the information and imagery on our advertised products without notice.
4.2 – Whilst we will always try to ensure the information provided is accurate, we provide no warranty as to the accuracy and do not accept responsibility for errors and any subsequent loss incurred.
QUOTATIONS AND CONTRACTS
5.1 – All orders accepted are subject to our right to adjust pricing due to any Government demands including tax and wage increases. We reserve the right to charge any amendments to you.
5.2 – All quotations are valid for 14 days from the original quotation date.
5.3 – We reserve the right to amend pricing and quotations without notice.
6.1 – Every effort will be made to deliver on time, but any delivery day specified is only an estimate and we do not accept liability for loss incurred due to late/failed deliveries.
7.1 – Our contract with you shall be deemed complete upon delivery of within 5% plus or minus the quantity of goods ordered. You will be charged at the contract rate for the amount delivered.
7.2 – All overages may be kept by you with no additional charge.
8.1 – Claims relating to damage or partial loss during delivery must be made to us within 7 days of the delivery date.
8.2 – You must examine all goods delivered at the point of delivery. We shall not be liable for damage caused to goods during transit unless loss or damage is noted on the delivery note.
8.3 – Inferno may request that any printing is returned in full for us and/or our agents and representatives to inspect. If Inferno Print deems the product and print to be of sufficient quality as per these terms and conditions, we reserve the right to return the printing to you and refuse a reprint or refund.
9.1 You accept that due to the nature of the printing process, colour variations are inherent. You also accept that due to the way in which different displays produce colour, we shall not be required to guarantee that the printed colours will match those displayed on-screen when ordering.
9.2 Due to the nature of the printing process, we shall not be required to guarantee an exact match in colour or texture between the finished printed products and any proofs or samples we have sent you prior.
9.3 Due to ink tolerance in CMYK printing, some colour deviation is possible.
9.4 Unless otherwise stated on the individual product page, we do not guarantee to match Pantone spot colours.
10.1 Our liability with regards to any product purchased through our site is limited solely to the purchase price of that product and associated delivery costs.
10.2 – We do not in any way limit our liability in the case of:
10.2.1 – Death or personal injury
10.2.2 – Damage to personal property
10.3 We shall not accept responsibility for loss or damage of goods unless the applicable claim procedure has been followed as set out in clause 8.
10.4 We are not liable for any financial loss incurred by you, including but not limited to expenses incurred by you, interest payments & loss of earnings or similar gains you would have received on monies paid to us in lieu of any unfulfilled order.
10.5 Nothing in these terms and conditions shall affect the rights of a consumer.
11.1 – Goods purchased from Inferno are personalised and fall into the bespoke product category and as such, we reserve the right to rectify any defects by way of reprinting and shall not be liable to refund.
11.2 – Inferno will inform you if a refund should be made and our decision is final.
11.3 – If we offer to reprint any defective work, you must accept this offer unless you have a clear reason for refusal.
11.4 – If you decide to have defective work altered by another party, you revoke your right to remedy.
11.5 – All defective work must be returned to us before any remedy is considered as set out in clause 8. Should the work not be available, we will deem this to have been accepted and your right to remedy will be revoked.
11.6 – Refunds can take up to 10 working days to arrive back into your account and we cannot speed up this process.
12 – CANCELLATION CHARGES
12.1 – Any work that we do as part of your order is chargeable even if you decide to cancel. If you have not paid for your order, we will raise an invoice and you agree to pay this.
13.1 – Unless negotiated and agreed in writing, worldwide copyright on any artwork or designs created either by our staff or by using any tool on our website will belong to Jackbox Limited. We may use any artwork and/or printing to promote ourselves.
ARTWORK AND PRINTING
14.1 – All artwork is printed using CMYK unless otherwise stated.
14.2 – All orders are completed solely on the basis of the Artwork and information provided to Inferno by the customer. Any additional costs that arise due to the inaccuracy of the artwork supplied will be the sole responsibility of the customer.
14.3 – Artwork service charges are displayed at https://infernoprint.com/professional-artwork
14.3.1 – All artwork services include 3 revisions and further revisions are charged at 30% of the original service charge rounded to the nearest one pound (per revision).
14.4 – Once Inferno begins your design project, all artwork service charges including those for extra revisions become none-refundable.
14.5 – For all order, artwork charges are per product. If you need artwork for multiple products, you will be liable for all applicable service charges.
14.6 – We will not print the order before payment is made.
14.7 – Notwithstanding your logo or licensed elements, all aspects of designs created by our team including the finished design remain our property and are explicitly provided for use on our products only. These aspects should not be used elsewhere without our permission.
14.8 – We offer a worldwide license for finished designs created by our teams. Upon your purchase of this, we will relinquish any and all claims of ownership of the designs.
15.1 – If whilst performing any manual proofing checks, we notice any irregularities, we will contact you for amended artwork or corrections. If you choose to proceed, you do so at your own risk and we will not be liable for any of these errors.
15.2 – Please check all proofs thoroughly as once they are approved, responsibility is passed to the customer. We will not commence printing your order until we have confirmation by email to proceed.
15.3 – Final proofs must be signed off by the customer in writing, and the sign off email received by us before 3pm, on the day that the proof was sent, in order to receive the prints for the agreed deadline.
ORDERS ON HOLD
16.1 – If we do not receive proof approval or a request for amendments to be made within 14 days of sending your proofs, we will raise a charge of 10% of your original order and a £9 administration fee which you will be liable to pay.
16.2 – If 28 days pass from the date we sent your proofs and we do not hear back from you, we reserve the right to remove your order from our system. You will still be liable to pay the full order amount unless the order is cancelled within 28 days to which you will be liable to pay the cancellation charges.
17.1 We will not be held responsible for failure or delay in the carrying out of our obligations under the contract arising from any cause outside our reasonable control or by inability to procure materials or articles except at higher prices due to any such cause and in such circumstances we shall be entitled by notice to terminate the contract in whole or in part without incurring any liability whatsoever to you.
18.1 – The contract between us and the Customer shall be governed by the courts of England and Wales.
18.2 – Reviews left on Trustpilot or our Social Media channels may be used on our website.
19.1 – Any complaints must be made within 48 hours of delivery. Any claims made after 48 hours of delivery will not be assessed.
If you have any uncertainty surrounding any of the terms and conditions contained within this document, please contact our team before ordering.